Punch TV Email Policies and Communication Policies
1. Introduction
Punch TV Studios (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our stockholders, subscribers, customers, and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect your personal information across all Punch TV Studios platforms, websites, applications, and communications.
By using any Punch TV Studios platform, submitting your information, downloading our app, or receiving communications from us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following categories of personal information:
a. Contact Information
- Full name (first and last)
- Email address
- Phone number (where voluntarily provided or collected as part of stockholder records)
- Physical mailing address
b. Stockholder Information
- Stockholder status and records
- Investment-related correspondence
- Communications history
c. Device and Technical Information
- IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Pages visited and time spent on our platforms
- Referring URLs
d. App Usage Information
- App download and installation data
- In-app activity and usage patterns
- Game play data within the Punch TV Studios App
- Push notification preferences
e. Communication Preferences
- Email subscription status
- Unsubscribe history
- Communication preferences and opt-out records
f. Support and Inquiry Information
- Support tickets and correspondence submitted through support.punchtvstudios.com
- Nature of inquiries and resolutions provided
3. How We Collect Your Information
We collect personal information through the following means:
- Stockholder registration and investment records
- Email subscription and opt-in forms
- Mobile app downloads and usage
- Website contact and support forms
- Direct communications via email, phone, or in writing
- Cookies and similar tracking technologies on our websites
- Third party platforms and services we use to operate our business
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- To send official stockholder communications, announcements, and corporate updates
- To deliver email campaigns and newsletters through our email marketing platform
- To notify you about the Punch TV Studios App, games, products, and services
- To respond to support inquiries and provide technical assistance
- To process and fulfill orders placed through the Punch TV Store
- To comply with legal obligations and regulatory requirements
- To protect the security and integrity of our platforms and services
- To analyze usage patterns and improve our platforms and user experience
- To send transactional communications such as order confirmations and account notices
5. Email Communications
Punch TV Studios sends official communications to stockholders and subscribers using Postal, a self-hosted mail transfer system, and Listmonk, a self-hosted email campaign platform. Subscriber data including names and email addresses is stored on servers managed by Elestio and hosted by Hetzner Online GmbH in Nuremberg, Germany.
Every email communication from Punch TV Studios includes:
- Clear identification of Punch TV Studios as the sender
- Our valid physical mailing address
- An honest and accurate subject line
- A working one-click unsubscribe link
You may unsubscribe from our email communications at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly at support@punchtvstudios.com.
6. Phone Communications
Where you have provided your phone number, Punch TV Studios may use it to:
- Contact you regarding your stockholder account
- Provide support and assistance
- Send important company announcements where permitted by law
- Respond to inquiries you have submitted
We do not sell, rent, or share phone numbers with third parties for marketing purposes. If you wish to opt out of phone communications, contact us at support@punchtvstudios.com or call 1 (323) 510-5101.
7. Cookies and Tracking Technologies
Our websites use cookies and similar tracking technologies to enhance your experience, analyze traffic, and understand how visitors interact with our platforms. You may control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our platforms.
8. How We Share Your Information
Punch TV Studios does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- With service providers who assist us in operating our platforms and delivering our services, under strict confidentiality agreements
- With legal authorities when required by law, court order, or government regulation
- In connection with a merger, acquisition, or sale of company assets, with notice provided to affected individuals
- To protect the rights, safety, and property of Punch TV Studios, our users, or the public
9. Data Storage and Security
Your personal information is stored on secure servers managed by Elestio and hosted by Hetzner Online GmbH in Nuremberg, Germany. We implement the following security measures to protect your data:
- Encrypted data transmission using SSL/TLS protocols
- Access controls limiting who can view personal information
- Regular security monitoring and updates
- Secure database configurations and password protections
While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to contact us immediately at support@punchtvstudios.com if you suspect any unauthorized access to your information.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Active subscriber and stockholder records are retained for the duration of your relationship with Punch TV Studios
- Upon unsubscribe or written deletion request, your data will be removed from our active systems within 10 business days
- Certain records may be retained longer where required by law or legitimate business necessity
11. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
All Users
- The right to unsubscribe from email communications at any time
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to contact us with questions about how your data is used
California Residents (CCPA) California residents have the right to:
- Know what personal information we collect and how it is used
- Request deletion of their personal information
- Opt out of the sale of personal information (Punch TV Studios does not sell personal information)
- Non-discrimination for exercising their privacy rights
To exercise your California privacy rights, contact us at support@punchtvstudios.com.
European Union Residents (GDPR) For stockholders and subscribers located in the European Union, we process your personal data on the lawful basis of legitimate interest as a stockholder communication and contractual necessity. You have the right to:
- Access your personal data
- Correct inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Data portability
- Lodge a complaint with your local data protection authority
To exercise your GDPR rights, contact us at support@punchtvstudios.com.
12. Children’s Privacy
Punch TV Studios does not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@punchtvstudios.com and we will take prompt action to delete such information.
For more information please review our Children’s Privacy Policy at support.punchtvstudios.com/childrens-privacy-policy.
13. Third Party Links
Our websites and communications may contain links to third party websites and platforms. Punch TV Studios is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third party site you visit.
14. CAN-SPAM Compliance
All email communications from Punch TV Studios comply with the CAN-SPAM Act. We will honor all opt-out and unsubscribe requests within 10 business days.
15. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes we will update the Effective Date at the top of this policy and notify subscribers where appropriate. Your continued use of our platforms following any changes constitutes acceptance of the updated policy.
16. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Punch TV Studios Attn: Privacy 1201 N. La Brea Ave. #256 Inglewood, California 90302 support@punchtvstudios.com 1 (323) 510-5101